FAQs

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In: 14.00pm

Check Out: 10.00pm

Q: Do you require a security bond upon check-in?

We need a Visa/Mastcard or Amex on file. Or a $200 cash bond upon check in

Q: Is after hours check-in available?

Yes we operate a 24 hour reception so this is no problem

Q: Can I have a late check-out?

Late check out can be arranged until 11.00am upon request but is subject to availability so please contact reception

Q: When do I have to pay a deposit?

For normal bookings, a deposit of the 1st night accommodation will be charged 3- day prior to arrival. For any non-refundable bookings, full payment will be required immediately after the booking is confrimed. For group bookings, 10% deposit is required 7-day prior to the group arrival.

Q: What are the reception hours?

24- Hr reception is available

Q: Can I book local attractions tickets at reception?

It depends on the attractions. The Reception may or may not be able to help the guest with reservation. Please contact the Reception for further information.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes we have WiFi internet access

Q: What facilities do you have?

• 24 hour reception
• Gym
• Heated swimming pool
• Sauna

Q: Is there car parking available?

Yes. $15 per night

Q: Is all linen provided?

Yes we provide all linen

Q: How often are the apartments serviced?

The apartments are serviced for guests who stay for 7 nights or more

Q: Is the pool heated?

Yes our swimming pool is heated

Location FAQ's

General information about our location.

Q: How close is Sydney CBD?

By car and train, it takes 40 mins.

Q: Are there shops or restaurants nearby?

Yes, Westfield shopping centre is only 10 minutes walk

Q: Is there public transport nearby?

Yes, Parramatta train station & the bus interchange station are only a few minutes away

Q: What local attractions are in the area?

• Westfield Shoping Centre
• Sydney Olympic Park

Q: How far away is the airport?

Sydney airport is 45-50 minutes by car or public transport

Q: Where can I buy groceries locally?

There are Woolworths and Coles in the Westfield Shopping Centre located in close proximity to Fiori Apartments